If your product is eligible for a refund according to our policy, you can choose your preferred refund method based on the table as below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)
Item Type
Drop Off TAT
Pickup TAT
Hand over to Asli Store
Quality Check TAT
Non Bulky
24 hours from return request initiated
N/A
2 working days
3 – 4 working days
Bulky
N/A
7 working days from return request initiated
3 working days once the item is picked
3 – 4 working days
Please note that this policy does not apply to Asli Global products. For Asli Global return and refund policy please click here.
Payment Method
Refund Option
Refund Time
Debit/ Credit Card
Debit/ Credit Card
12 Working Days
HBL Direct Transfer
HBL Account
6 Working Days
Refund Voucher
1 Working Days
Asli Wallet
Asli Wallet
1 Working Days
Equated Monthly Installments
Credit Card
12 Working Days
Easypaisa Wallet
Easypaisa Wallet
6 Working Days
Asli Wallet
1 Working Days
Easypaisa Shop (OTC)
Asli Wallet
1 Working Days
Cash on Delivery (COD)
Asli Wallet
1 Working Days
Asli Refund Voucher
Refund Voucher
2 Working Days
Modes of Refund
Description
Asli Wallet
The Asli Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Asli Wallet. All orders paid through Cash on Delivery (COD) or Easypaisa Shop (OTC) will only be refunded to the Asli Wallet.
Refund Voucher
Vouchers will be sent to the customer registered email ID on Asli and can be redeemed against the same email ID.
Debit Card or Credit Card
If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Asli, please contact your personal bank.
Easypaisa Wallet
If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed:i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
Bank Deposit
The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options.
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
