7 Days Replacement Only
If your product is defective / damaged or incorrect / incomplete at the time of delivery, then call our customer service on (+92) 32-2754-2754 to log a replacement request within 7 days of delivery. For device-related issues after usage please contact the service center listed on the warranty card included with your product or alternatively check our Brand Contact List for more details.
This product is not eligible for a replacement if the product is “no longer needed”. “No longer needed” means that you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The return will not be processed if the freebies (Mobile network voucher, Voucher, Accessories or any other bundled product) is used or tempered.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Asli packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer box.
- Before returning a mobile / tablet, the device should be formatted and screen lock should be disabled. The iCloud account should be unlocked for Apple devices.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
To learn more about how to return your product click here.